Wine Tasting Event Review:
If you’ve read my husband’s review of The Pasta House in Simpsonville, you know we are big fans. The restaurant is owned by a local couple and everything is made from scratch. We care about eating good food; they care about providing good food…simple as that! So it is no surprise we are both fans of them on Facebook and we look forward to seeing their specials. In February, one special in particular caught my eye. They were doing a wine tasting event on Saturday, March 10 from 8-10 p.m. The post said something to the effect of, “wine tasting and appetizers for $10 per person.” Now…I don’t care who you are…just one glass of wine and some appetizers alone are worth 10 bucks. So, I gathered some of the girls and made reservations.
Two days before the event the person whom I believe to be the owner called to confirm my reservation. Initially I had told them between 5 and 8 people as I was still waiting on a few to let me know for sure, but I did let the woman know at this point it would be just 5 of us. I asked specifically what the evening all included and I was told we’d be tasting 2 whites, a blush and 3 reds. As for appetizers, she said she didn’t know what all was coming out of the kitchen but there would be plenty to go around. Call me crazy, but if you are planning an event and are two days out, I would think you should know what is going to be served. But, again, for $10…it was a good deal regardless.
The girls and I decided to go grab a pizza first, seeing as the event didn’t start until 8 p.m. and we weren’t totally sure what or how much food we would be getting. That took less time than anticipated so we walked into The Pasta House at about 7:40 p.m. We told the owner we were a bit early and she asked which party we were. Now, we did only have 3 in our party at this point because 2 of us had unexpected emergencies that arose that morning (death in the family and sick kid) but the reaction I got when I told her my name was nothing short of rude. She blurted out, “Weren’t you supposed to have 5? You told me 5!” I just calmly explained the situation and although she was clearly upset, she told us we could order something at the bar and go have a seat at the table for 3 in the back corner.
The girls and I each got a glass of wine and headed back to our table. We were also given menus and told we were free to order from those if we chose to. But, since we had just had pizza and had appetizers coming, we just sat and sipped our wine. We got to chatting away and didn’t realize it was already after 8 p.m. At about 8:05 p.m. the owner came out and told us we were going to get started and that she was expecting several more people but we were not going to wait on them. She explained that we would be tasting six different wines and handed out a print-out of what each wine was and the different notes about it. We were told to head up to the bar to get our samples and to just go at our own pace. Appetizers were on a table off to the side and those were also self-serve. I don’t know about you, but when you put 3 moms of young kids together on a girls-night-out…we talk. And we talk A LOT because we are not being interrupted and we can actually carry on an adult-like conversation. So most people were on their third or fourth sample when we realized we hadn’t even gotten our second. We fell so far behind it was ridiculous. We also forgot completely about the appetizers and didn’t even go up to get a plate until our second sample of wine was half-gone. The appetizers were just OK. Nothing special as they were made in larger batches to accommodate many people at once. Nothing was labeled so if you didn’t know for sure what it was, you just had to guess. I am assuming what was in the buffet style warmer was a spinach dip and it was served with crackers. They also had a fruit and cheese platter, bruschetta and some type of chicken wings. Later in the night they added a fried ball of something to the table and we asked the owner what it was. She said, “It’s a rice ball. It’s an Italian thing. They’re really good.” Even though that description didn’t tell us anything about it, we all grabbed one with curiosity. I cut into mine with a fork just so I could see what the middle looked like. Let’s just be honest…it was a fried ball of mush. There was no rice even in it…which with a name like “rice ball” I would have assumed I would see. I didn’t take a bite, nor did the other girls. It was one of those things that if we knew what was in it, we may have tasted it but it didn’t look appetizing in the least and was deemed more of a mystery food than anything else.
Eventually we did finish all our samples of wine and as the evening wound down, the owner came around to all the tables to see what we thought of the wines and said they would like to feature some new wines on the menu. AHA! So THAT’S why they held the event in the first place. To get people’s opinions on wines so they could chose those that appeal to the most people. Makes total sense!
I did at one point hear the owner telling a group of people behind us that they wanted to do an event like this again but next time they would possibly sell tickets. She said, “We had 15 people that didn’t show up. Isn’t that rude? We probably lost money because all that leftover food over there is wasted and will just go in the trash.” Immediately I felt awful. I knew our party didn’t account for the majority of those 15 who were no-shows, and I know that I did everything in my power to keep them updated on how many people we had coming and that those last-minute drop-outs from our group were beyond anyone’s control. Even so, I felt partly responsible. Although I don’t blame the owner for her feelings and I agree that if they do something like this, changes would need to be made…I still feel as though her comments throughout the night regarding the no-shows were completely unprofessional. As a business owner, you need to have a poker face when it comes to that kind of stuff. It is totally fine and completely reasonable that you feel that those people let you down and that your business may suffer because of it, but that is not something you should be sharing with your patrons. You do not EVER want your customers to leave feeling like they have contributed to your losses or that your business isn’t flourishing in any way. In my opinion, she should have been more positive and focused on the future rather than what went wrong this first attempt at such an event.
Despite the fact that the food that night was mediocre and I left feeling awful about the people in our party who weren’t able to make it, we had a great time. The concept was great and I would more than likely do it again. I would suggest a couple things to make the event better for them, and their customers in the future though. First of all, I would recommend that they actually SERVE their guests. The constant getting up and down and shimmying around other tables to get to the bar/food was really ridiculous. Most of the enjoyment we got was in the company and conversation. To have to get up at least 6 times (once for each wine sample, possible more often to get food) was really disruptive not only for the person doing it, but also for the person sitting at their table who had to constantly scoot their chair this way or that to accommodate passers-by. Secondly, your staff needs to be knowledgeable about what they are serving. You can’t just tell people it’s good…people want to know what’s in it that makes it good! And your staff need to be able to build that trust with the guest so the guest feels confident that you’re running the ship right. Also, have the supplier whose wine you’re sampling go around to all of the tables! That way they become more involved and can have a more one-on-one conversation with everyone about the wines and what they may pair with. Speaking of pairings…a typical wine tasting with food does involve just that. At this event, we saw none of that. The Pasta House wants to get the word out about their food…and they should because it’s good. So instead of setting up a mass-produced appetizer buffet and handing out menus to everyone hoping they’ll order food too…use the six wines to pair with six dishes off their menu! Take maybe 2 appetizers, 3 entrees and a dessert. Just divide a regular sized portion of the dish into mini-servings. You can make less food and better quality food this way while showcasing your menu. Also, if you did this and advertised it as more of a six-course dinner event, you could easily charge $25 to $30 per person. You’d make more money, generate more interest in your restaurant and come out ahead in the long run. Not to mention they could then put these wine/food pairings on their menus and boost sales of wine, which seems to have been the goal anyhow.
I really do love The Pasta House. I want them to succeed. They obviously have a passion for the food that they serve which is probably what I love about them the most. They just need a little help on how to execute things to give them the most bang for their buck. I hope they read this and can take something from it so that next time they do an event like this, they don’t just break even (or lose money). I hope that they can create positive atmosphere so their guests will feel comfortable coming back. I hope they can generate positive word-of-mouth to help them gain new and lasting customers. I hope that they can showcase their food and pair it with amazing wines and then I hope they advertise the hell out of those pairings and boost their sales. And I hope that next time, instead of being frustrated and feeling defeated, they can walk away with their heads held high and smiles on their faces.
*This review has been brought to you by "The Wife."